“At Trident the management and staff are committed to providing a quality refractory service to our customers. We aim to ensure that all of our work is carried out to the highest possible standards”. Ashley James – Managing Director
As a refractory company we will ensure that all of our clients needs are met using only approved refractory installers and suppliers. We promise our clients that we will continually strive to ensure the following:
“We acknowledge that as a company providing services to others, we have a responsibility to ensure that our environment is not sacrificed in any way. Trident management and staff will do everything in their power to prevent environmental damages. We will ensure that all contracts are carried out in line with our Safety, Health and Environmental (SHE) rules and procedures and that of our clients. We will endeavour to eliminate all risk.” – Ashley James – Managing Director
We promise our clients that we will continually strive to ensure the following:-
Top Management of Trident Refractory Specialists have bench marked a share in the market place and together with all staff within our organization, are committed to providing customer satisfaction through quality, reliable products and services.
Success in the market place is of utmost importance to all stakeholders and it is for this reason that Trident Refractory Specialist has implemented and maintains a Quality Management System based on the international standard – ISO 9001:2000.
Top management are further committed to the maintenance an continuous improvement of the Quality Management System, and such shall review its suitability and effectiveness on an ongoing basis to determine compliance to stated goals and objectives.
Attain the highest quality possible whilst being cost effective and maintaining efficiency.
The Quality Manual contains the official company policies and objectives and these are further translated into procedures and instructions. All personnel within the organization have the understanding an ongoing training at all levels within the organization further instils knowledge of the quality system.